Software for Grievances Management and Time bound Redressal

Grievances or Complaints form an inevitable part of the day-to-day life of citizens. Majority of the grievances in the day-to-day life of citizens pertain to govt. offices. Even within govt. offices, those offices which have large employee strength also need to handle grievances of their employees. On the other hand, citizens find it very difficult to lodge complaints as well as to know the status of the resolution of these complaints.