software

PRODUCT - INFODESK - EMPOWERLINE - A CUSTOMER SERVICE SOLUTION Every organization needs a customer service desk. BAZ emPowerline is a service management solution from BAZ Software to address complaints, queries and service request from Customers, Sales Channel Partners, Employees, Business Associates, Suppliers and Remote BranchesFor a category of complaint, an organization can set up central, regional and local service processes.Each process enables consistent service deliveryService levels can be defined for each processResponsibility for each process can be assignedInitiate workflow for resolution and track progress with historyGenerate alerts to ensure timely fulfillmentWith visible access across the geography, one can centrally monitor and control service deliveryIncrease customer satisfaction and catch dissatisfaction at a brewing stageAcquire data of continuous improvement, analysis and trainingWith an accompanied knowledge database, this is an ideal solution to address complaints, queries and service requests.