PBS distributor solution package

Service Bill

Service DC - Multiple Job Cards

Service DC - Single Job Card

Under Warranty DC

Non Repair Item Delivery document is for such items which can not be repaired. This document generation is normally for the dispatching the defective item under same condition.

Cancelled and Non Repairable item delivery

Defective Component Document Generation is for an arrangement to filter all necessary defective components received in Service Feedback to generate Sent to Company document

Defective Component Document Generation

Service Feedback is to enter the technician feedback about the allotted Complaint. Here, the Technician has to enter the Activity done, Component consumed, Technician Note and the Complaint Status. Service Feedback can be entered immediately once the Job Card entered.

Service Feedback

The component, which is issued to the Technician, may not be fully consumed. It may return back to the go-down. To record the returned components from the technician PBS provides you the document called Component Issues Return

Component Issue Return

Component Issues is to generate a document to issue the component to the technician which already indented to go-down

Component Issue

Component Requisition is used for out-door service. The Technician will make Job Card wise indent for component before leaving to Customer Place.

Component Requisition

Taken for ServiceTaken for Service is to distribute Job Cards to the allotted Technician

Service Re-Allotment is to re-allot the complaint allotted to the technician in Job Card, due to some reason like Technician absent, etc.

Service Re-Allotment

Mobile Service Job Card is to record the out-door Customer complaints in the system. In Customer Job card you can make job card for single item. All functionality of the Mobile Service is similar to Customer Job Card. But in Mobile Service the defective stock updation is not available as the physical stock maintenance is not available for out-door service.

Mobile Service

Dealer Job Card is to record the Dealer complaints in the system. In Dealer Job card you can make job card for Multiple item. Multiple Item selection is available only in Dealer Job Card. But on saving the Dealer Job Card, it will generate different Customer Job Card for every single item selected in Dealer Job Card.

Dealer Job Card

Customer Job Card is to record the Customer complaints in the system. In Customer Job card you can make job card for single item. Multiple Item selection is available only in Dealer Job Card.

Customer Job Card

PBS CRM solution provides to enter the different service center transaction by enabling different menu options.

Transaction Management

PBS CRM package solution covers the entire business transactions of the Service Center from Customer Job Card till to Service Bill generation. Being manually managing the data at the Service center is a heavy hassle job. Providing the current status of the complaint to the registered customer is very difficult through manual records. PBS CRM software solution will record all the data's in a systematic manner and will make you to get any business related information at your fingertips.

PBS CRM is a comprehensive Enterprise solution package for the service center industry. The product is designed and developed by Prakash Business Solutions India Pvt Ltd a premier software and product development company currently laying solid emphasis on providing robust solutions for consumer durable retailing and distribution industry.

PBS CRM is a comprehensive Enterprise solution package for the service center industry.