INTERACTIVE VOICE RESPONSE SYSTEM

INTERACTIVE VOICE RESPONSE SYSTEM (also known as Computer Telephony Integration Systems) are gaining wide acceptance in a large number of application areas like BSNL, Airlines / Railway Reservation Systems, Banks and various other organizations.IVR systems provide access to computer databases through normal telephones. A user can access a remote computer database by dialing a specified IVR system number and obtain the required information by dialing the specified digits as informed by the computer.