FAQ:
Q: 1. Are your products safe enough for food storage or human body?
A: All of our material, HDPE, PVC, PE, Nylon and Gel, is non-toxic. We have MSDS, FDA and LFGB.
The outside material is Food-Grade 304 stainless steel, inside is water and edible alcohol.Some material is even edible or used as food preservative. That means they are safe enough for food storage.
Q: 2. What is your MOQ?
A:There are mainly the following situations:
If you accept our model, MOQ is usually 50-500 piece.
If need create new model for you, it is better more than 5000 piece.
If common shape and simple printing, MOQ is 3000 piece.
If customized shape and complicate printing, we can accept 1000 piece trial order. But cost of printing is paid by your side.
Q: 3. What is your printing for package ?
A: We can make silk screen printing, offset printing, UV printing or put sticker on ice box for you. Will choose suitable printing ways for you according to your design.
Q: 4.Can you provide sample before place an order?
A: If you accept our existing model and do not need printing, we can supply 3-5 piece samples for you.
If need your printing or your own shape, we need discuss depending on the printing or model cost.
Q: 5.Could accept OEM order?
A: Surely, we have many years OEM service experience, Custom Shape and size, Printing custom LOGO, Custom package is welcomed.
Q: 6.What is the weight tolerance?
A: The weight tolerance ±3g, we have standard CTN data.
Q: 7.What is your package?
A:Generally,there are 3 kinds package:
If customers want to save cost, they can choose OPP package-it's free.
Packed with white PP box, always 4pcs/set; 6pcs/set; 8pcs/set.
If customers buy them as a gift or for promotion,or want to make the ice cube more luxury, then you could choose Gift box or Color box.
Q: 8. What's the payment terms?
A: T/T, L/C at sight; western Union, Paypal(Sample orders).
Q: 9.What's the Shipment?
A: Generally DHL,UPS,TNT EMS, by Air. for large order, can be shipped by Sea(FOB shenzhen).