InterDialog IVR Software
Product Details
Provides customer data like Invoice No., Billed Amount, Trouble Ticket based on CLI identification by the callers
No. Of IVR ports can be equivalent to the incoming voice channels to provide non-blocking facility and is upgradeable to maximum number so desired
System keeps a log of all voice messages senders, receivers date and time etc for reporting purpose
Voice Mail requests can be retrieved and played back at any time from agents voice mailboxes or via their desktops
Provides Voice Mail there by providing calling customers the choice to leave their requests e.g. Call back requests in times of long time queuing etc
Can be used for recording, storing, playing and distributing phone messages to agents and /or group. Voice Messages can be attached as e-mail messages and routed to agents/ users.
Captures customers dialing details and presents them to ACD or CTI directly to make routing of calls easier by identifying the calls, i.e. by identifying the customers from DNIS, CLI, ANI or internal Calls
Routes the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc.
It provides user defined rule based routing e.g. IVR can automatically play customer defined options based on the data captured (CLI) or entered by the subscriber
Answering the inbound calls using multilingual /multilevel option as per requirement of the process.
The INTERDIALOG IVR provides for
InterDialog IVRS is a comprehensive Multi Tiered, Interactive Voice Response Solution
- Compound Mode:Stand Alone
- Place of Origin:Delhi India
- Brand Name:InterDialog VL
- Type:Management
- Country:India
- telephone:91-124-4634000
| Compound Mode: | Stand Alone |
| Place of Origin: | Delhi India |
| Brand Name: | InterDialog VL |
| Type: | Management |
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